SCOTTSDALE, AZ — Liveops, a leader in flexible customer experience outsourcing solutions, has launched a nationwide initiative aimed at recruiting thousands of remote customer support agents in preparation for the upcoming 2026 tax season. This initiative provides individuals across the United States with the opportunity to earn income from home according to a schedule they manage, all while supporting one of the leading tax software brands in the country.
“At Liveops, we are committed to ensuring that meaningful work is within reach for everyone—regardless of their location or the life challenges they may be facing,” stated Molly Moore, Chief Operating Officer at Liveops. “By broadening our remote customer support roles, we are empowering individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work schedules and earnings, enabling them to support their families while managing life’s responsibilities.”
Broadening Access to Opportunities Through Inclusive Agent Recruitment
As families nationwide confront rising living costs and unstable job prospects, Liveops presents a flexible and purposeful way to earn income. Agents who work independently can develop sustainable careers tailored to their lifestyles.
Liveops is actively seeking agents from underrepresented and historically overlooked communities, such as bilingual candidates, women (who currently make up around 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities. By eliminating the need for agents to be near a physical contact center, Liveops allows individuals to deliver services from their own homes. This approach removes numerous geographic and socioeconomic obstacles that can hinder participation in remote service provision as independent agents.
“Our flexible sourcing model is advantageous for both individuals and our clients,” remarked Jim Watson, Chief Executive Officer of Liveops. “We can tap into a diverse pool of motivated talent from across the nation—individuals who might not otherwise have access to such opportunities. At the same time, we provide our clients with a scalable and resilient workforce that is prepared to meet real-world demands.”
Empowering Agents to Choose Their Schedules
Customer support professionals in the Liveops network have the autonomy to select the time slots during which they wish to provide services. This flexibility allows individuals to coordinate their working hours around caregiving responsibilities, family commitments, retirement, education, or additional income streams.
For clients, this same model enables Liveops to align service availability with actual demand during the tax season without incurring the costs associated with additional facilities or long-term commitments.
Economic and Community Impact
By ensuring that income remains within local communities rather than centralizing work in a single location, Liveops’ model bolsters local economies. Thousands of individuals will have the chance to earn supplemental income and gain valuable customer support experience with a nationally recognized brand during one of the busiest periods of the year for customer service.
Proven Expertise in Tax Season Support
Liveops has a long history of supporting tax season engagements. The company’s on-demand model enables it to quickly source, certify, and deploy the right customer support agents, ensuring that callers receive prompt, empathetic, and brand-aligned service during peak times. This strategy assists tax software clients in reducing wait times, enhancing customer satisfaction, and maintaining brand loyalty during the busiest weeks of the year.
To Learn More About Liveops’ Tax Software Customer Support Opportunities
About Liveops
Liveops is transforming the concept of outsourced customer service in a modern, always-connected world, grounded in the belief that authentic connections foster brand loyalty. For over 25 years, the company has combined innovative technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care.
As pioneers in the flexible workforce model, Liveops offers global reach with unparalleled adaptability—helping brands meet customer needs anytime, anywhere. From complex interactions to seasonal demand spikes, Liveops proudly serves Fortune 500 and enterprise clients, delivering personalized experiences that build trust and create lasting effects. It’s not just outsourcing; it’s outsmarting.
For more information, visit www.liveops.com.
